Lounge Hours of operation are from 4:45AM – 9:15PM Daily Monday-Sunday.
Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty ultimately making loyal enthusiast out of the customer.
Being accountable and taking ownership of the customer’s experience from beginning to end.Welcoming and providing access to our Card Members upon arrival at reception.How will you make an impact in this role? Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand.
#DENVER AIRPORT CENTURION LOUNGE PROFESSIONAL#
The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the Denver International Airport. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. Join Team Amex and let’s lead the way together.Īs a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.Īt American Express, you’ll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company’s success. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. With the right backing, people and businesses have the power to progress in incredible ways.
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